When you cannot use a peripheral like a Printer or your laptop cannot see the network, you can try the ping command. You will find that the ping cycle times out if there is a connectivity issue. Always remember that to ping a Printer or laptop, you must know the IP address of the device.
For this you have to go to the command prompt using the laptop in question to get the IP address if you do not already know it. Just click on to "Start" and select "Run" from the menu; the run box will open. In its given available space, type "cmd" and click "OK." This step will bring you to a DOS C:\ prompt. Try to key "ipconfig" and hit the Enter button on your keyboard.
Just remember to write down the returned results of the numbers next to the IP address. You will find that a IP address is broken down into four parts; each part is separated by a period and looks something like this: 99.99.99.99. Just try to look for the C:\ prompt and type "ipconfig" followed by a space and your IP address. Then just hit the Enter button on your keyboard. Remember it will look like this "ipconfig 99.99.99.99".
Now just view the results of your ping. Remember that the packets sent and received should be the same. If you find that the results show "Request Timed Out," then the network is not seeing your laptop or your computer is not seeing the Printer.
Now just remember to reboot or restart your computer before doing anything else. See that if your Printer is in question, retry printing a page. Now if you are unable to see network drives from your laptop, open "My Computer" or browse "Network Neighborhood" to confirm the connection. Therefore with these steps just ping your Printer on your laptop.
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